CONTACTCENTERBasics

Specific applications to provide visibility for your call center and productivity solutions for everyone else in your organization.

	You can have...   • Access for everyone   • No Cost Trial   • Visibility from anywhere   • The Friendliest interface   • Productivity enhancements

Solutions

Wallboard Display: Real-time agent and queue statistics viewed on your media (browser, monitor, flat-screens). Unlimited licensing, anybody can view the call center.

X-Stats: Real-time agent and queue statistics on your IP Phone.

Tickertape: Scrolling agent and queue stats on your Desktop.

Windows Extension Mobility Manager (WEMM): Log into your computer, automatically logs you into your Cisco phone.

X-Send: Browser based messaging application that sends out text to your IP Phones. Group blast or individual.

AgentAlert: Desktop warning for 'Not Ready' agent status.

X-Meeting: Real-time scheduler and viewing of booked meeting rooms through IP Phone display.

X-Resource: Application allowing you to book and check availability of resources (projector, tools, exhibit, etc.).

Gateway: Middleware that merges SMS text messages with email, enabling to expand your contact center capacity.

Q-Gadget: Real-time contact center stats utilizing Windows Vista via the sidebar.